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FirstRx Service Level Agreement and Monitoring Summary |
| current / baseline | DCM | NVM |
| dcmrxprd | nvmrxprd | |
| Transactions | 65 35 | 250 387 |
| Trial Claim Received | 11:59 | 08:59 |
| Claims | 65 35 | 252 390 |
| % Paid | 49.23 49.33 | 61.51 51.54 |
| % Reject | 10.77 10.80 | 6.75 8.39 |
| % Denied | 38.46 36.56 | 30.16 33.46 |
| % Duplicate | 0.00 0.08 | 0.40 0.36 |
| % Reversed | 1.54 3.23 | 1.19 6.24 |
| Avg Response Time (sec) | 0.4 0.3 | 0.5 0.5 |
| Max Response Time (sec) | 3.4 3.4 | 1.1 5.1 |
| Connection Status | OK | OK |